Refunds & Returns Policy

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • you do not receive them within the guaranteed time 

  • you receive the wrong item ( It happens rarely )

  • you receive the product damaged. In these cases we can reship another product.

We do not issue the refund if:

  • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)

  • your order does not arrive due to exceptional circumstances outside the control of MomoMesh.com (e.g. not cleared by customs, delayed by a natural disaster).

*You can submit refund requests within 7 days after the guaranteed period for delivery has expired. You can do it by sending a message on momomeshteam@gmail.com page or contact us directly on chat.

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